FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have -- the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently, allowing air to enter the line and cause a milky look.

How hard is the water in Evergreen? What is the pH?

The water in the Evergreen Water and Sewer District has 11 grains of hardness (that's pretty hard!)  The pH is 7.8.

What chemicals does our utility district add to the water?

The District only adds chemicals that are approved by the National Safety Foundation for treatment of drinking water.  Take a look at our CCR (Forms and Reports --> Water Quality Report) for a full description of our water.

Why does debris come out of the faucet when running hot water?

It is likely that your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received your payment after the due date or we may not have received it at all. Call our office and we will help you solve the problem.